Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, purchase a license, submit a support ticket, leave a review, or contact us. This includes your name, email address, payment information, license and trading account details, and any messages you send us. We also automatically collect limited technical information, such as your IP address, browser type, and general usage data, through cookies and similar technologies described below.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, issue and manage license keys, send technical notices, security alerts and support messages, respond to your comments and questions, and, where you have given consent, send you marketing or promotional communications.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how our website is used. You can control or disable cookies through your browser settings; note that some parts of the website may not function properly if cookies are disabled.

4. How We Share Your Information

We do not sell your personal information. We may share information with trusted third-party service providers who help us operate our business — for example, payment and cryptocurrency payment processors, email delivery services, and hosting providers — solely for the purpose of providing our services to you. These providers are only permitted to use your information as necessary to perform services on our behalf. We may also disclose information where required by law or to protect our legal rights.

5. License Data

License keys are tied to your registered account. We monitor license usage to prevent unauthorized distribution. We do not sell your license data to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

7. Your Privacy Rights

Under Canadian privacy law (including the Personal Information Protection and Electronic Documents Act, PIPEDA), you have the right to access the personal information we hold about you, request corrections to inaccurate information, and withdraw consent to our collection, use, or disclosure of your information, subject to legal and contractual restrictions. To exercise these rights, contact us using the details below. If you believe we have not addressed your concern, you may also contact the Office of the Privacy Commissioner of Canada.

8. Marketing Communications

In accordance with Canada's Anti-Spam Legislation (CASL), we only send you commercial electronic messages, such as promotional emails, where we have your consent or another lawful basis to do so. Every marketing email we send includes a clear way to unsubscribe. Transactional and account-related messages (such as license activation or support replies) are not affected by an unsubscribe request, as they are necessary to provide our services.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to, and are not intended for use by, anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Governing Law

This Privacy Policy is governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, including PIPEDA.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at info@onyxnightshade.com.